It’s been a year and a month since Stephen McCarthy switched C suites, moving from Johnson & Johnson, where he served as vice president of quality system shared services, to

Many industries have no clear boundary between safety and quality culture. In fact, they are often closely integrated.

‘Process Capability: What It Is and How It Helps,” parts one,

Your business does not have a brand; your brand has a business. That may sound odd, backward, even heretical, but it’s true.

Starting a new facility in the food-processing industry is an enormous undertaking. There are thousands of things that must be accomplished, from hiring and training new staff to ordering and installing equipment.

A leading supermarket chain in an eastern European Union country feared an 8-percent drop in sales as discounting giant Lidl was about to enter its market.

In 1982, W.

When legendary CEO Herb Kelleher of Southwest Airlines passed away Jan.

With the click of your mouse you can turn a list of values into a bubble plot. No thought or effort is required. Simply sit back and let the software gods do the heavy lifting of transforming your list of numbers into a fancy graph. What could possibly go wrong?

In case you haven’t heard this one before, “I’m big in Japan” is a way of boosting yourself in some unverifiable fashion.