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21st-Century Document Management Systems

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With the advent of the internet, cloud, and electronic workflows, what is the future of documented management systems? Do we continue with a structure of quality manual, processes, work instructions, and forms and checklists?

What We Know: <em>Honne.</em> What We Say: <em>Tatemae</em>

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Editor’s note: This is episode two in the Respect for People series. Click here for episode one.

Short Run SPC, Part 1

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Lean production is built on the explicit assumption that each step is operated predictably and capably. Predictable operation can only be achieved and maintained by using process behavior charts.

Seven Deadly Sins of Development Planning, Part 2

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If you’re like many leaders, you are knee-deep in preparing strategies and tactics to drive success in the new fiscal year.

Baldrige Examiner Application Is Now Open

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This is an exciting time of the year for the 

How to Know Whom You Can Trust

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Credit: Harry Pammer

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I recently wrote a column about loyalty, which got me thinking about trust. I wondered who is in my life that I trust, and who that I don’t trust. It didn’t take me long to realize that I trust everyone in my life because I shed those whom I don’t trust.

Turning the Pharmaceutical Model Upside Down

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The company Grace Science was born through an inversion of the normal business sequence.

How Schneider Electric Stays Both Local and Global

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No matter where you’re located, you might think that Schneider Electric is a native company. It’s an easy assumption to make.

The Machine-Health Tipping Point Is Here

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It’s often difficult to pinpoint the exact moment when things change, but it usually happens faster than one imagines. Old technology gets replaced by new innovations; first by early adopters, and then, suddenly, by everyone.

The Food Safety Modernization Act in a Nutshell

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According to information from the Centers for Disease Control and Prevention (CDC), every year 48 million people in the United States get sick, 128,000 are hospitalized, and 3,000 die from

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