The innovative voice of the customer (VOC) data approach that HD Supply Facilities Maintenance uses to drive customer loyalty, continuous improvement, and operational excellence earned the company the top award at the American Society for Quality’s (ASQ) 24th Intern

A kaizen event is a cost-effective method for creating dramatic improvements in processes. Kaizen is a Japanese word that means “to make people’s jobs easier by taking them apart, studying them, and making improvements.”

The moment for action in the United States on climate change has arrived in earnest.  With the election of President Obama and increased majorities of Democrats in Congress, there is unprecedented momentum to pass comprehensive climate legislation that caps the aggr

During the 1980s using flowcharts was the “in thing” to do. Today, technology has provided us with a much more effective and useful tool: simulation modeling.

The European Union is working to make products safer for consumers and manufacturers alike. Its new regulations concerning chemicals used in product makeup, REACH, will extend across the pond to affect chemical standards in the United States.

(Cargill: Washington, D.C.) -- U.S.

Whenever the economic climate freezes assets and sends investors scurrying for cover, businesses must find new ways to grow and stand out from the competition. Cost-cutting is the obvious, and usual, course of action.

(Quality Digest: Chico, California) -- Nikon Corp. has announced an offer to purchase Belgium-based metrology company, Metris N.V., for €5.50 per share. This represents an 107-percent premium to Metris's closing price on NYSE Euronext Brussels as of May 26, 2009, according to Metris.

These days blogs and newspapers seem to make a daily reference to climate change, resource scarcity and security, the environment and the economy.

(Minitab: State College, Pennsylvania) -- Statistics can be complicated and daunting, but the statistical analysis of data is at the heart of proven business improvement methods such as lean and Six Sigma.