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Best Practice in Service Quality Measurement

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Story update 10/23/2009: The link to the prerecorded webinar mentioned at the end of the article has been corrected.

 

AIAG Honors NIST With Chairman’s Award

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(AIAG: Southfield, MI) -- The Automotive Industry Action Group (AIAG) recently presented the National Institute of Standards and Technology (NIST) with its highest honor, the 2009 AIAG Chairman’s Award.

3-D Case Study: Full-Plane 3-D Scans Using ZScanner

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(Z Corp.: Burlington, MA) -- When a 30-year-old aircraft arrives in the hangar for retrofitting or repair, the more information engineers have the better.

Product News: Mettler-Toledo Excellence XP Balances

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(Mettler-Toledo Inc.: Columbus, OH) – Mettler-Toledo, a leading global supplier of precision instruments and services, presents its Excellence

Product News: Mettler-Toledo Excellence XP Balances

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(Mettler Toledo Inc.: Columbus, OH) – Mettler Toledo, a leading global supplier of precision instruments and services, presents its Exc

10 Steps to Keeping Customers Loyal

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The Acme Widget Co. needed to increase revenue and profits, so they undertook an initiative to attract new customers: They launched a new advertising campaign and offered special deals to first-time buyers.

Tough Economic Times?

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There’s one class trip that stands out in my mind to this day.

ASQ Launches Career-Focused Podcasts

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(ASQ: Milwaukee) -- As the economy continues to show signs of improvement, the American Society for Quality (ASQ) is leading an effort to provide career transition guidance to quality professionals.

Quality Management Systems Are Not for Renegades

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A quality management system is a framework of processes and procedures that are used to ensure that an organization can fulfill all tasks required to achieve its goals, strategies, and objectives.

Product News: Free Low-Level DC Measurements Handbook

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(Keithley: Cleveland) -- With Keithley's Low Level Measurements Handbook, you get measurement advice that's critical to making accurate, low-level measurements. Request a copy today, and Keithley will send you a copy in the mail and grant you online access at no charge.

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