Service Quality: How to Sell Air!
The New Yorker magazine featured a cartoon showing a discussion between a salesman and his sales manager. The despondent salesman asked, “I know you’re always telling us to sell the sizzle and not the steak, Mr.
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The New Yorker magazine featured a cartoon showing a discussion between a salesman and his sales manager. The despondent salesman asked, “I know you’re always telling us to sell the sizzle and not the steak, Mr.
(NIST: Gaithersburg, MD) -- Miniature devices for trapping ions (electrically charged atoms) are common components in atomic clocks and quantum computing research.
You have a carefully crafted clay prototype made by a top design artist.
(AHRQ: Rockville, MD) -- The Agency for Healthcare Research and Quality's (AHRQ) annual release of state-by-state quality data continues to give mixed reviews for the quality of care that states provide.
Mike Micklewright's pun of the month (we can only hope there is just one)
Question: When Potsie and Fonzie tried to trick Richie into handing over his date to Ralph Malph in exchange for a better looking girl, what did they call the deal?
This is further information on the story released on July 1, 2009: http://www.qualitydigest.com/inside/quality-insider-news/iatf-releases-revised-version-isots-16949.html.
As I listened to South Carolina Governor Mark Sanford struggle through tears and sobs as he described his sordid, illicit affair with a woman from Argentina, I concluded that he must have been listening to the new Kenny Chesney song “Out Last Night” with these openi
(BSI: United Kindom) -- Findings of a recent BSI survey show that a standard to help improve energy efficiency is much needed. Of 800 public-and private-sector UK organizations surveyed, only half rated their energy management practices as good or very good.
(Vision Engineering: New Milford, CT) -- With more than 50 years of proven optical experience, Vision Engineering has packed massive technical capabilities into the new Falcon three-axis noncontact video measuring system, delivering performance you would ex
Some authors recommend that you have to wait until you have the range chart “in control” before you can compute the limits for the average chart or the X chart. Why this is not true will be the subject of this column.
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