One of the key additions to the R5 version of the telecommunications quality management system standard, TL 9000, is the addition of a risk management requirement.

So much is written in the field of business and management about leadership, strategy, dynamic change, Six Sigma, and improving our skills and abilities. But let’s face facts—in the majority of cases we by no means measure up to these levels of achievement.

(FARO: Lake Mary, FL) -- FARO Technologies, provider of portable measurement and imaging systems, and its employees have donated $20,626 for Haitian relief by wearing jeans to work and simply opening their wallets and hearts to support the cause. 

The latest Toyota recall, announced just last week, has sent analysts and pundits alike scurrying for explanations about what is wrong with one of the world’s largest automakers.

3-D digitizing technologies have been utilized in the industrial world for the last 20 years but are increasingly used in many other fields.

At a time when the world banking system is still fragile and most global companies are cutting costs in customer service, one UK company is investing seriously in its customers.

(Spectronics Corp.: Westbury, NY) -- Spectronics Corp.

Editor's note: At the time this interview was published by Gemba Research LLC, Toyota hadn't announced a fix to the sticky accelerator issue that caused the company to recall approximately 2.3 million select vehicles. On Feb.

The new revision to ISO 9004 came off the press in the last quarter of 2009. It is significantly different from its predecessor. ISO 9004:2009 embodies the quality management principle relating to continual improvement.