The science of harnessing customer loyalty and satisfaction is getting very trendy in business. And perhaps nothing has been more responsible for driving excitement than Net Promoter.

How many times has this happened to you? You’re leading a Six Sigma project on a transactional process of some kind, something not directly tied to manufacturing or measurement of product quality.

Coordinate Measuring Machines (CMMs) are used in practically every industry that requires precise dimensional inspection of manufactured parts.

Toyota’s legendary lean processes didn’t come out of nowhere. They were forged by the fire of urgency in post-World War II Japan when resources were scarce. Toyota innovated—and continued to innovate.

(ASQ: Milwaukee) -- In this challenging economy, companies are more conscious than ever about balancing the need for quality products and services with efficient and cost-effective operations.

Testing times for the automotive industry continues as uncertainty looms over an anticipated sales rebound in developed markets in 2010.

(ASQ: Milwaukee) -- A new survey from the American Society for Quality (ASQ) asking medical device manufacturers about industry trends and challenges shows a majority (64.7%) identify health care legislation as having a negative effect on the industry in the year ahead.

(Renishaw: Torino, Italy) -- GE Oil & Gas, in Florence, Italy, has transformed the performance of a DEA Global coordinate measuring machine (CMM) with a REVO retrofit scanning probe system from Renishaw, producing higher data collection rates to allow form analysis—a function previously not

With a silicone rubber “stick on” sheet containing dozens of miniature, powerful lenses, engineers at Harvard are one step closer to putting the capacity of a large laboratory into a microsized package.