(CRC Press: Boca Raton, FL) -- The growing demand for online courses and supporting technology has resulted in structural and functional challenges for universities and college

(ACSI: Ann Arbor, MI) -- Customer satisfaction dropped for several nondurables, while tobacco products rebounded from last year’s lows, according to a report released by the American Customer Satisfaction Index (ACSI).

(ASQ: Milwaukee) --The American Society for Quality (ASQ), the world’s largest network of quality resources and experts, is refreshing its brand to better reflect and highlight the difference quality makes in the world and the global scope of its membership.

Rob Snoeijs is a freelance technical writer for LayerWise.

In 2008, wheel-alignment machine builder Burke E. Porter Europe NV (BEP) approached 3-D measurements specialists LMI Technologies Inc. for advice.

My definition of “specification” is rather simple: It’s a promise.

I know we have been talking about statistics a lot in my last few articles, but recent reader comments have prompted me to think more about why doing statistics properly matters.

In my previous article, “Prying Management Away from Old Assumptions,” we talked about the relationship between thinking, system, and performance. W.

Gold'n Plump Poultry provides chicken products to stores, delicatessens, and restaurants in 40 states.

A recent article appearing in the Quality Digest Daily e-newsletter (“Why Lean?