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Paradigm Paralysis

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I recently read an article on the Quality Digest website titled, “Deming, Systems Thinking, and the Future,” by Tripp Babbitt, who specializes in systems thinking.

Quartz Crystal Microbalances Enable New Microscale Analytic Technique

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A new chemical analysis technique developed by a research group at the National Institute of Standards and Technology (NIST) uses the shifting ultrasonic pitch of a small quartz crystal to test the purity of only a few micrograms of material.

Toy Recalls Declining, Toy Injuries Increasing

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(CPSC: Washington DC) -- As the holidays approach and toy catalogs begin to arrive in the mail, toy shoppers can become overwhelmed with all the choices. The U.S.

Updated Computer System Testing Tool Speeds Process, Reduces Costs

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(NIST: Gaithersburg, MD) -- Researchers at the National Institute of Standards and Technology (NIST) have released an updated version of a computer system testing tool that can cut costs by more efficiently finding flaws.

Interview: Norman Bodek, the Quality Missionary

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Recently, Industry Week (IW) announced the 10 inductees to its 2010 Manufacturing Hall of Fame, a “lineup of industrial superstars who

Preparing for Airport Security Check-Ins

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Lately, the airwaves have been bristling with news of increased airport security screenings. What used to be a relatively easy process to board a plane has become an ordeal that every day brings forth a cacophony of complaints from passengers and even pilots.

When “At Your Service” Fails: Six Steps to Service Recovery

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Consider the following scenario: It’s 8 a.m. and you’re in an upscale hotel in Times Square—part of a well-known chain you regularly frequent—getting ready for a crucial business meeting. As you turn on your hairdryer, the power goes out.

You Don’t Have to Be a Star to Be a Role Model

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There are leaders and there are followers. There is nothing wrong with following the lead of someone, especially when that person is knowledgeable and imparts wisdom. Leaders often say they hope their instruction inspires people to help others someday.

The 6-Percent Solution

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Nearly 6 percent of greenhouse gases generated by humans are due to the flow of products to consumers.

Funds Sought to Host ISO/TC 176 in United States

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The International Organization for Standardization (ISO) Technical Committee (TC) 176 is made up of members who develop international standards on quality management and assurance, including the ISO 9000 series. Members of the U.S.

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