Content By Anthony D. Burns

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By: Anthony D. Burns

W. Edwards Deming spoke at length on the importance of psychology to quality. It’s important because psychology provides a theoretical framework for understanding the differences between people. However, Deming did not consider the Asch Effect—the effect of group pressure on the modification and distortion of judgment—which has become very relevant to quality and the way it is seen by people today.

Anthony D. Burns’s picture

By: Anthony D. Burns

In Part 1 of this article I discussed Six Sigma failures and the fundamental flaws in the term Six Sigma, as seen in figure 1 below, which highlights the flaws in the hundreds of Six Sigma web sites displaying the nonsense of out-of-control processes that are the result of the claimed “unavoidable” 1.5 sigma drift.

Anthony D. Burns’s picture

By: Anthony D. Burns

Anthony D. Burns’s picture

By: Anthony D. Burns

In 1633, opposition to the common viewpoint could mean death. This was the case with Galileo when he proposed that the Earth revolved around the sun. He was tried for heresy. Of course things are different today. People who question dogma are no longer burnt at the stake. Instead, they’re branded as having suspect motives, as reactionaries or simply as nutcases. Consider global warming. The common viewpoint is that man-made carbon dioxide is to blame, but the Earth has been through ice ages and periods of global warming for millions of years.