Content By Anthony D. Burns

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By: Anthony D. Burns

Quality is related to processes. A process is “a series of actions or steps taken in order to achieve a particular end.” It doesn’t matter whether the process is the handling of invoices, customers in a bank, the manufacture or assembly of parts, insurance claims, the sick passing through a hospital, or any one of thousands of other examples. A process involves movement and action in a sequential fashion.

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By: Anthony D. Burns

I had humble, that is, poor, beginnings. I didn’t even know the taste of real ice cream until later in life. One of the first impacts I felt of the luxury that technology brings was the diode my father bought for me to replace the cat’s whisker on my crystal radio. My high school was lovingly called “shack town.” I spoke as much English as a European refugee, because I had a stammer worse that King George VI.

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By: Anthony D. Burns

W. Edwards Deming spoke at length on the importance of psychology to quality. It’s important because psychology provides a theoretical framework for understanding the differences between people. However, Deming did not consider the Asch Effect—the effect of group pressure on the modification and distortion of judgment—which has become very relevant to quality and the way it is seen by people today.

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By: Anthony D. Burns

In Part 1 of this article I discussed Six Sigma failures and the fundamental flaws in the term Six Sigma, as seen in figure 1 below, which highlights the flaws in the hundreds of Six Sigma web sites displaying the nonsense of out-of-control processes that are the result of the claimed “unavoidable” 1.5 sigma drift.

Anthony D. Burns’s picture

By: Anthony D. Burns

Anthony D. Burns’s picture

By: Anthony D. Burns

In 1633, opposition to the common viewpoint could mean death. This was the case with Galileo when he proposed that the Earth revolved around the sun. He was tried for heresy. Of course things are different today. People who question dogma are no longer burnt at the stake. Instead, they’re branded as having suspect motives, as reactionaries or simply as nutcases. Consider global warming. The common viewpoint is that man-made carbon dioxide is to blame, but the Earth has been through ice ages and periods of global warming for millions of years.