Content By Thomas R. Cutler

Thomas R. Cutler’s picture

By: Thomas R. Cutler

Customer relationship management (CRM) usually refers to sales activities, and CRM software is commonly purchased, and occasionally used, to track potential customers, existing customers and sales activities.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

Food quality and safety are priorities for consumers, and from Hazard Analysis and Critical Control Points (HACCP) to the Bioterrorism Act to lot traceability, food manufacturers are responding. Reputations and brands are at risk when safety concerns and product recalls are front-page news. There are many recent examples from spinach to pet food; the cost of low quality can be brand-killing.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

Food quality and safety are priorities for consumers, and from Hazard Analysis and Critical Control Points (HACCP) to the Bioterrorism Act to lot traceability, food manufacturers are responding. Reputations and brands are at risk when safety concerns and product recalls are front-page news. There are many recent examples from spinach to pet food; the cost of low quality can be brand-killing.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week are spent managing document routing and another 10 hours per week searching for information. All this time searching for documents is waste and counter to lean initiatives and established efficiency metrics.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

More than 13 hours per week creating documents and nearly seven hours per week organizing documents are common among small and midsize engineer-to-order (ETO) manufacturers; four hours per week are spent managing document routing and another 10 hours per week searching for information. All this time searching for documents is waste and counter to lean initiatives and established efficiency metrics.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

Dairy plants are among the heaviest users of municipal water in the United States, using two gallons of water for every gallon of consumer product produced. The clean-in-place (CIP) systems that daily wash and sanitize every truck, tank, pipe and surface in the plant use the greatest amount of that precious water and waste the most as well.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

Dairy plants are among the heaviest users of municipal water in the United States, using two gallons of water for every gallon of consumer product produced. The clean-in-place (CIP) systems that daily wash and sanitize every truck, tank, pipe and surface in the plant use the greatest amount of that precious water and waste the most as well.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

The hiring practices of manufacturing companies have become increasingly lean. The old processes of advertising, screening, interviewing, hiring and training are riddled with waste; it’s both too expensive and extremely time-consuming.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

The hiring practices of manufacturing companies have become increasingly lean. The old processes of advertising, screening, interviewing, hiring and training are riddled with waste; it’s both too expensive and extremely time-consuming. The hiring shift to staffing companies has become increasingly cost-effective and an efficient, lean shortcut for manufacturers to acquire the right people with the right skills at the right price.

Thomas R. Cutler’s picture

By: Thomas R. Cutler

In a repetitive manufacturing environment, Six Sigma’s quantification is much easier than in the engineer-to-order (ETO) manufacturing environment, where no two products are identical.