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Understand Your Customers

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The Creativity of the Low Score

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But What Have You Done for Me Lately?

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Crimp Force Monitoring: A Recipe for Success

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Three Tips for Embedding Quality Assurance Into Projects

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Rethinking Robots With Rodney Brooks

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Is Lean the Dark Side of TPS?

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I opened a fortune cookie yesterday, which read “Understanding little is better than misunderstanding a lot.” Seems to me that we lean wannabes misunderstand a lot—maybe not everyone, but I regretfully include myself in that group.

Effective Audit Reporting and Communication

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In a world where appetizers often are more important than the meals themselves, repeated information and news can become boring. That is, what appears to be new attracts more than what actually is new.

Business Excellence and Knowledge Management

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To Byte or Not to Bite

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Without data, a company would never survive today. With a little data, it might have a fighting chance, depending on the quality and timing of the information. But what happens when a company has access to too much data?

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