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A Customer Experience Carol

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I love all of the holiday classics (stories and movies), especially those that make us pause for a moment to reflect not only on who we are but also on who we want to become. This holds true both for us as individuals and for companies or brands.

Three Ways ISO 9001:2015 Will Encourage a Process Approach

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TRIZ for Product Improvement

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Beam Us to the Board Room

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Nik Karpinsky quickly tapped out a few computer commands until a bust of Zeus, in all his bearded and statuesque glory, appeared in the middle of a holographic glass panel mounted to an office desk.

NIST Calibration Tools to Encourage Use of Novel Medical Imaging Technique

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Innovative Communication Strategy Enhances Work Environment

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Build the Lean Management System, and the Behaviors Will Come

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OK, I know that what I’m about to say may sound cynical, but 20 years of personal, hard-knock lean experience tells me that this is reality. And most folks I think would, or at least should (I hope), agree with me.

Rip Rap

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It’s not just the looming, package-filled holidays that prompt this rant, but it looks like we’re in for another year of over-packaged consumer goods spreading fear and frustration along with the seasonal goodwill.

Box-Cox Transformation in Regression: It’s Easy!

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We Knew It All Along

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