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Two Approaches to Continuous Improvement

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FDA’s Promises for 2014

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Given the fact that the FDA probably doesn’t know what it plans to do in 2014, predicting their actions is challenging, to put it mildly.

To Change a Culture, Change The System

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Observing the Observers

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A kidney transplant is a lifesaving operation—and yet every year in the United States, about 10 percent of donated kidneys go unused, after being rejected by multiple potential recipients.

A Big Push for Baldrige in Education

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Are You Just Doing Things?

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The Only Bad Publicity Is Poor Quality

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The adage that the only bad publicity is no publicity may apply to celebrities, but this article will show how the wrong kind of fascination can be enormously destructive to businesses that actually deliver products or services.

Trends and Flows for 2014 and the ‘Shift Age’

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The Analysis of Experimental Data

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A QMS Designed for Results

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