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I Think I Can, I Know I Can

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Ten Strategies Quality Leaders Must Know

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How to Make Your Value Stream Maps More Useful

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Does It Pay to Listen to the Voice of the Customer?

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Yes
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That’s probably a silly question, but I don’t feel silly reminding anyone of the answer.

Three Major Quality Management Gaps…

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No
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Announcements, Unveilings, and Adjectives

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It was just an email invitation to a public relations event in the Mission District of San Francisco, but it started a long string of adjectives like: brief, cryptic, amusing, exciting, breathtaking, scary, and… well, stinky.

Can We Ignore Climate Change?

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Yes
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Right Chart or Right Action?

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Yes
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Do you still insist on asking, “Which chart do I use for which situation?”

FDA Issues Final Guidance on Expedited Drug Approvals

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<em>Turning Adversity Into Opportunity</em>

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