If it didn’t work then, will it work now? Elephant syndrome is what I call it, the tendency to never forget. But I’m not referring to a good memory; I’m talking about a faulty forgetter.

While the computations for a process behavior chart are completely general and very robust, the secret to using a process behavior chart effectively lies in the art of rational sampling and rational subgrouping.

Overall, lean is the toolbox we should all be using to help eliminate waste—the stuff you don’t want to do, and the stuff your customer’s don’t want to pay for. The best way to eliminate waste is to communicate what it is and what it isn’t.

One of our major problems with healthcare reform is that we are doing it from the top down.

Generally speaking, I have a problem with authority. I don’t like being told what to do or how to do it. I’m not proud of that.