I had a call from one of my clients, a franchise brand. I can’t mention the company’s name here, but you know them. They have branded walk-in locations in hundreds of cities and towns across America—probably near where you live.

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When I go to customer experience conferences, B2B companies are underrepresented, both in attendees and speakers. When clients look for benchmark data, B2B reports are few and far between.

(Exact Metrology: Cincinnati) -- On Jan. 28, 2016, Exact Metrology achieved AS9100 certification for its Cincinnati facility, where 3D and CT scanning services and equipment sales are provided to industries across North America.

Here we look at a simple example to discover the commonalties of various data analysis techniques widely used in industry today. Careful consideration of the following may result in insights that were not part of your introductory class in statistics.