Your competition is no longer what it used to be. In this age of information at our fingertips, same-day delivery, and seamless payment options, customers now expect more from business than ever before. Companies must adapt to thrive.

There are many subjects that we cover regularly here at Quality Digest.

You think you’re well on the way toward building and leading a high-performing team. You’ve got a clear vision and mission, and a nice set of prioritized initiatives. You have all the right people.

Like any large company, a modern hospital has hundreds, even thousands, of workers using countless computers, smartphones, and other electronic devices that are vulne

You have plenty of trended data on employee performance. You have a cutting-edge dashboard and seamless reporting capabilities. This makes you data-driven, right?

During the May 18, 2018, episode of QDL, we had a terrific conversation with Gary Confalone of the Coordinate Metrology Society, and also considered the importance of mindfulness and good manners in life and work. Let’s take a look:

There are many ways that we lose attention on tasks at hand.

Markets and manufacturing practices continue to evolve, and companies now outsource to an increasing number of global manufacturing and supply partners.

Process improvers the world over rally around root cause analysis as if it were the holy grail of all things organizational. But is it?