Customer complaints about service or food safety, and general quality incidents for delivered products, are bound to happen. It’s how brands use these incidents to further enhance product quality and the customer experience that matters.

Regardless of their intentions, people who micromanage often create an environment of fear, mistrust, and disengagement. The constant oversight, checking in, and nitpicking wears down even the strongest employee.

(Detection Technology Inc.: Billerica, MA) -- Detection Technology, a global leader in X-ray detector solutions, has unveiled the Aurora XS to address the cost efficiency and reliability requirements of the urban security screening market.

Have you noticed gas prices going up? Is your company having a hard time finding new employees? Are you paying more (and waiting longer) for parts? The experts say inflation may be upon us.

A 3D-printed replica of Michelangelo’s famous David sculpture, reproduced with the use of scanning technology by Hexagon, was unveiled during a ceremony at the Italy Pavilion at Expo 2020 in Dubai.

Owning and operating a top-quality manufacturing business comes with a multitude of challenges.

In 2020, MESA, a small business in Oklahoma, became to date the first and only three-time Baldrige Award recipient.

First published June 7, 2021, on MIT News.

As vaccinations and relaxed health guidelines make returning to the office

First published June 7, 2021, on MIT News.