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First Enterprise-Class Workforce Management for BlackBerrys

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(CyberShift: Parsippany, New Jersey) --  CyberShift, a provider of workforce- and expense-management software and services, recently announced that their

Logitech and Carl Zeiss Improve Webcam Image Quality

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(Logitech: Fremont, California) -- Carl Zeiss, an optics company, and Logitech, a manufacturer of webcams, recently announced an exclusive collaboration

Aspects of Baldrige

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For nearly 20 years, the Baldrige Criteria for Performance Excellence have proven themselves time and again to be a path to exceptional organizational performance.

National Adhesives Announces Lean Six Sigma Partnership with SigmaFlow

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(National Starch & Chemical Co.: Bridgewater, New Jersey) -- National Adhesives, a business unit of National Starch and Chemical Co., has formed a

Lean Supplier

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(CoorsTek: Grand Junction, Colorado) -- CoorsTek Inc., a technical ceramics manufacturer and a long-time supplier to the electronics industry, has

<i>The New York Times</i> Recommends <i>The Machine That Changed the World</i>

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(Lean Enterprise Institute: Cambridge, Massachusetts) -- The classic management book The Machine That Changed the World (Free Press, 2007)

Blaming Six Sigma

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I’m surprised how quickly we blame a methodology for a business’s lack of performance. We’re always looking for some silver bullet to cure all ills.

TÜV SÜD America to Test and Certify Korean IT

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(TÜV SÜD: Danvers, Massachusetts) -- TÜV SÜD America Inc., a testing and certification services firm, has been approved by the Radio Research Laboratory (R

ISO Updates Standards for Greenhouse Gases

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(ISO: Geneva) -- The International Organization for Standardization recently issued an updated CD-ROM collection of its ISO 14000 family of

Issue Resolution and Offshoring Affect Call-Center Customer Satisfaction

  • Read more about Issue Resolution and Offshoring Affect Call-Center Customer Satisfaction
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(CFI Group: Ann Arbor, Michigan) -- The first Call Center Satisfaction Index from CFI Group indicates that the two issues having the biggest effect

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