(Best Practices: Chapel Hill, North Carolina) -- Many companies believe that they deliver superior customer experience, but far fewer customers agree with this assessment.

(NIST: Gaithersburg, Maryland) -- A team of computer scientists and mathematicians from the National Institute of Standards and Technology and the University of Texas, Arlington, is developing an open-source tool that catches programming errors by using an emerging approach called “combinatorial

Unique three-dimensional solar cells that capture nearly all of the light that strikes them could boost the efficiency of photovoltaic systems while reducing their size, weight, and mechanical complexity.

(AHRQ: Rockville, Maryland) -- An array of toolkits designed to help doctors, nurses, hospital managers, patients, and others reduce medical err

(ASQ: Milwaukee) -- The American Society for Quality’s 2008 World Conference on Quality and Improvement, May 5-7, 2008 in Houston, Texas, will provide attendees with a myriad of improvement opportunities.

As I’m writing this, our first big snowfall of the year is piling up outside and it is –10°C (15°F). This brings to mind the many times my grandfather told me of how he walked to school in winter uphill (both ways) with no shoes.