(ISO: Geneva) -- A new ISO/IEC guide to developing service standards for consumers will not only benefit standards developers, but will also be of value to service providers in reducing customer complaints and cutting the business costs of poor service.
(IHS Inc.: Englewood, Colorado) -- IHS Inc. has announced the release of a major upgrade to its hazardous materials management system (HMMS) product.
Every once in a while, when I’m doing an audit someone will ask me—in a whiney voice—about some ISO 9001 requirement.
(ANSI: Washington) -- A tripartite task force commissioned by the governments of the United States, the European Commission, and Brazil recently
(ISO: Geneva) -- The International Organization for Standardization recently published a standard to increase the security of financial transacti
As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success.
(AQHA: Washington, D.C.) -- The annual American Quality Health Association meeting will be held in San Francisco, California, Feb. 26–28, 2008.
Dr.