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NCQA Updates Physician and Hospital Quality Program

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(NCQA: Washington) -- The National Committee for Quality Assurance recently released standards that updated its voluntary Physician and Hospital Quality (PHQ) program, an assessment of how health plans measure and report on the quality and cost of physicians and hospitals.

ISO 15743:2008 to Manage Risk in Cold Workplaces

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Business Innovation Conference Is a First

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Business, academia, and government will assemble for the Business Innovation Conference at Illinois Institute of Technology in Wheaton, Illinois, September 8–10, 2008.

Gas Prices Affect Expos

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The price of petroleum fuels has affected attendance at regional manufacturing expos by quality professionals.

Be a Leader

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To be a good leader, you must develop people who can function without you looking over their shoulder. There’s no greater satisfaction than mentoring someone who turns out to be a great leader.

Be a Leader

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Are great leaders born or made? I believe leadership is a trait that can be learned. To be a leader you must have followers and you must develop people that can go out and function without you looking over their shoulder.

Manufacturers’ Dilemma

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In September 2007 at the QuEST Forum I had the privilege of presenting an AT&T in-house Six Sigma process-improvement success story, “Reducing Non-Billed Inside Wire Dispatches,” which was selected as a best practice in the Six Sigma category.

Changing to Lean, Part 5

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As is the case with any lean implementation in a traditional environment, culture change is the most difficult obstacle to success.

Comprehensive Guide to Design for Six Sigma in Medical Devices

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(John Wiley & Sons Inc.: Hoboken, New Jersey) -- Medical Device Design for Six Sigma: A Road Map for Safety and Ef

Keeping It Real

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I was working with a client to create their business’s critical performance measures the other day, and one of the managers said, “We should set the target higher than we w

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