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Product News: Mahr Federal Releases New Cylindricity Measuring Machine

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(Mahr Federal: Providence, RI) -- Mahr Federal will be featuring its new MMQ 200 cylindricity measuring machine at Quality Expo 2009, Sept. 22–24, at the Donald E. Stephens Convention Center in Rosemont, Illinois, at booth No. 4725.

Michael R. Taylor Named Food Safety Advisor to FDA Commissioner

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(FDA: Rockville, MD) -- Michael R. Taylor, J.D., a nationally recognized food safety expert and research professor at George Washington University’s School of Public Health and Health Services, will return to the U.S.

The Power of Observation, Part 2

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In “The Power of Observation—Part 1,” we learned that a good portion of problem solving should be devoted to a thorough understanding of what’s going on before any corrective action steps are

Service Quality: How to Sell Air!

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The New Yorker magazine featured a cartoon showing a discussion between a salesman and his sales manager. The despondent salesman asked, “I know you’re always telling us to sell the sizzle and not the steak, Mr.

Warranty Reduction

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Warranty Reduction…

aka the art of saving money and increasing customer satisfaction…

Warranty returns... Seems simple enough, your company makes product, ships product, the customer receives the product and uses the product and is satisfied happily ever after. Or, in the case of warranty returns your company makes product, ships product, the customer receives the product and shortly thereafter returns the product…

QualiPedia: FMEA

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Failure mode and effects analysis (FMEA) is a systematic analysis technique that facilitates the identification of potential problems (failure modes) within a design or manufacturing process.

Product News: Hexagon Metrology Releases PC-DMIS 2009

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(Hexagon: North Kingstown, RI) -- Wilcox Associates Inc., a Hexagon Metrology company, announced the release of PC-DMIS 2009, the latest version of its market-leading CAD-based metrology software.

NIST Develops Novel Ion Trap for Sensing Force and Light

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(NIST: Gaithersburg, MD) -- Miniature devices for trapping ions (electrically charged atoms) are common components in atomic clocks and quantum computing research.

Product News: Leak Detector With Unprecedented Communication Capabilities

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(InterTech: Skokie, IL) -- Recession-strapped manufacturers and machine builders with applications requiring high-speed leak testing of parts from several cubic centimeters to several liter volumes can now integrate leak testing into test-intensive assembly operations with unprecedented ease wit

Buildings Seeking LEED to Provide Performance Data

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(USGBC: Washington) -- As part of LEED v3, the latest version of the U.S.

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