(ACSI: Ann Arbor, MI) -- After a surge through the second quarter, aggregate customer satisfaction as measured by the American Customer Satisfaction Index (ACSI) stalls. The ACSI loses 0.1 percent for the third quarter, which brings the Index to a score of 76.0 on a 100-point scale.

(Hexagon Metrology: North Kingstown, RI) -- Hexagon Metrology announces the release of PC-DMIS 2009 Minor Release 1 (MR1), an incremental update to PC-DMIS 2009, which was newly released in July 2009.

(Capture 3D: Costa Mesa, CA) -- Capture 3D, together with Trilion Quality Systems, is excited to announce the “Go Lean and Be Smart with 3D Metrology Techniques Workshop” U.S. tour.

(BMGI: Denver) -- BMGI in conjunction with BMG University announce “Lean for Healthcare,” a 4.5-day workshop providing a comprehensive introduction to lean in health care environments. The workshop is offered during February and June 2010 in Denver.

(Mahr Federal: Providence, RI) -- Mahr Federal Inc.

(NVision: Coppell, TX) -- A custom gun grip manufacturer has substantially improved the quality of its products by using the MobileScan HD portable 3-D laser s

I have just finished rereading Walter A. Shewhart's 1939 book Statistical Method from the Viewpoint of Quality Control (Dover Publications, 1986). Mine is the 1986 edition, which has a foreword by W. Edwards Deming.

(Mastercam: Tolland, CT) -- Mastercam X4 Lathe has been released with a new suite of CAD/CAM tools focused on delivering speed and efficiency for your machining jobs

As a part of my project close-out celebration of the “get the kids into college” project, I decided to celebrate by going back to school myself.  So, here I am in Parma, Italy, at the Academia Barilla cooking school thro