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2009 North America Hotel Guest Satisfaction Study

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(JD Power and Associates: Westlake Village, CA) -- Facing similar challenges to that of the domestic airline and auto industries—namely, rising costs and a lack of customers—the hotel industry has also been forced to slash operating costs and reduce staff in hopes of remaining competitive.

Event: UB’s TCIE Providing New Process Improvement Programs

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(University at Buffalo: Buffalo, NY) -- Professionals who want to help their organizations become more efficient can take advantage of two new business improvement training courses offered by The Center for Industrial Effectiveness (TCIE) at the University at Buffalo (UB), the state university o

Product News: Powerful, Multi-LED, Broad-Beam UV-A Lamp

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(Spectronics Corp.: Westbury, NY) -- Spectronics Corp.

Former Toyota Quality Manager’s Thoughts on Historic Recall

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Editor's note: At the time this interview was published by Gemba Research LLC, Toyota hadn't announced a fix to the sticky accelerator issue that caused the company to recall approximately 2.3 million select vehicles. On Feb.

ISO 9004:2009 Is Out and It Sure Looks Different

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The new revision to ISO 9004 came off the press in the last quarter of 2009. It is significantly different from its predecessor. ISO 9004:2009 embodies the quality management principle relating to continual improvement.

Interview: AIAG's Work on REACH and Greenhouse Gas Reporting

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Serving as a volunteer for the Automotive Industry Action Group (AIAG) during the last four years, Barbara Boroughf has discovered just how much she enjoys the chance to interact with others within the automotive sector.

Event: EASTEC Leads Precision Manufacturing into Growth Mode

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(SME: West Springfield, MA) --  Manufacturing is poised for a rebound as it shakes off the ill effects of the recession.

Product News: Lean Starter Toolkit by Systems2win

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(Systems2win: Nashville, TN) -- Systems2win, a supplier of Excel templates for lean kaizen continuous improvement tools has introduced the Lean Starter Toolkit, which includes a selection of downloadable templates, videos, and instructions.

President’s 2011 Budget Includes Vital Science and Technology Investments

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(NIST: Washington) -- President Barack Obama’s fiscal year (FY) 2011 budget submitted today to Congress for the U.S.

Product News: Shimadzu Environmentally Friendly Fatigue Testing Machines

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(Shimadzu Scientific Instruments: Columbia, MD) -- Shimadzu Scientific Instruments’ EMT series Servopulser fatigue testing machine is a new environmentally friendly option for dynamic strength testing. It operates exclusively on efficient electrical power.

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