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Customer Satisfaction: Major Improvements for Most Industries Except Hospitals

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(ACSI: Ann Arbor, MI) -- Customer satisfaction with the goods and services that Americans buy and consume is steady for the first quarter of 2010, according to the American Customer Satisfaction Index (ACSI).

Event: Free Webinar on Creating High-Performing Registered Nurse Work Force

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(Morehead Associates: Charlotte, NC) -- Morehead, the human capital research firm, will host a webinar titled “Creating a High-Performing RN Workforce,” presented by Megan Medvedeff, Ph.D., of Morehead’s consulting services.

InnovMetric Software Beats the Economic Odds

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(InnovMetric Software: Quebec City, QC, Canada) -- InnovMetric Software is proud to announce that in its past fiscal year (April 2009 to March 2010), its worldwide sales of PolyWorks/Inspector Probing licenses have increased by 71 percent.

Lightest, Smallest, Most Accurate Laser Tracker

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Hexagon Metrology Inc. announced its latest product at Quality Expo South in Charlotte, North Carolina—the Leica Absolute Tracker AT401, the industry’s first wireless, battery-powered laser tracker.

API and Steinbichler Introduce the Smart Scan

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(Automated Precision Inc.: Rockville, MD) -- Automated Precision Inc. (API) debuted its new Smart Scan solution at the Windpower 2010 conference and exposition in Dallas, Texas, May 23–26.

The Latest on the New Food Safety Certification Scheme

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During the last few years, food contamination recalls have brought the concept of global food safety to the forefront, leading to the establishment of new global food safety standards.

Product News: Geomagic—Simpler, More Powerful, and Integrated

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(Geomagic: Research Triangle Park, NC) -- Geomagic announces new versions of its flagship 3-D software for reverse engineering and quality inspection: Geomagic Studio 12 and Geomagic Qualify 12.

A Guideline for Quality Accreditation in Hospitals

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Leaders of quality assurance programs must be able to generate interest and commitment without burdening clinical and administrative staff with an activity they neither understand nor believe in.

25 Problems

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Managers get a lot of training on how to solve problems. They get no training on their role in problem solving.

Product News: Dual Range Digital Torquemeter Replaces Two Sensors

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(S. Himmelstein: Hoffman Estates, IL) --The MCRT 79700V digital torquemeter has two ranges with independent outputs, eliminating the cost and inconvenience of swapping between two or more conventional torque meters when production is switched between different products.

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