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Arrests and Convictions and HR: Would You Hire Jean ValJean?

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Arrests and Convictions and HR: Would You Hire Jean ValJean?

I recently reviewed an employment application that asked applicants to specify if they had “ever committed a felony?”

Call Center Incivility on the Rise: Four Ways to Stop It

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Call Center Incivility on the Rise: Four Ways to Stop It

Why it pays to be civil in the call center.

1 800 Flowers - Undercover Boss Draws Wrong Conclusions

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1 800 Flowers - Undercover Boss Draws Wrong Conclusions

Why focusing on costs increase costs…

The Top Ten Rules of Email Etiquette

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The Top Ten Rules of Email Etiquette

Event: Visual Workplace, Visual Thinking Seminar

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(Productivity Europe: Olney, UK) – Productivity Europe presents Visual Workplace—Visual Thinking, a two-day workplace seminar conducted by Gwendolyn Galsworth, Ph.D., July 6–7, held at Britvic Soft Drinks in Rugby, England.

Product News: KIDASA Software Releases Milestones Professional 2010

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(KIDASA Software: Austin, Texas) -- KIDASA Software Inc. announces the release of v. 2010 of Milestones Professional. Both 32-bit and 64 bit versions are available. Milestones Professional earned the “compatible with Windows 7” logo.

Got an Effective Problem-Solving Culture?

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A recent article published in Quality Digest Daily pointed out that to foster a problem-solving culture, managers must serve as mentors and cultural leaders—building the systems and atmosphere that support and encourage team members at all levels to problem s

Product News: Four-Axis Microgage Receiver

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(Pinpoint Laser Systems: Peabody, MA) -- Pinpoint Laser Systems is introducing a new four-axis microgage receiver that provides useful alignment information for evaluating and correcting machinery alignment problems.

Machine Vision in Europe Returns to Growth

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(EMVA: Munich) -- During a press conference at AUTOMATICA 2010, European Machine Vision Association (EMVA) Vice President Cor Maas noted, “The European machine vision industry is well on track to return to substantial growth this year.

Laboratory Accreditation: Proving That What Glitters Is Gold

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The Bre-X gold scandal that rocked the Toronto Stock Exchange (TSX) during the late 1990s forever changed the Canadian mining sector. When millions in pension dollars were lost due to fraudulent and falsified test data, investors around the world were outraged.

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