(Destination CRM: New York) -- Customer relationship management (CRM) is a companywide business strategy designed to reduce costs and increase profitability by solidifying customer satisfaction, loyalty, and advocacy.

(Carl Zeiss: Oberkochen, Germany) -- With the latest version of its standard measuring software CALYPSO, Carl Zeiss offers additional functions with outstanding properties for users of measuring technology.

(Devista: Amstelveen, The Netherlands) -- Devista released Teamwork Planner 2.0, its Gantt chart planning tool for Windows XP and Vista 7. Teamwork Planner targets project managers of teams of two to 12 people and replaces the spreadsheets that many project managers use to do their planning.

(Keithley Instruments Inc.: Cleveland) -- Many people need to make electrical measurements but are not necessarily experts in that field. Countless applications such as current, voltage, resistivity, and temperature often require measurements to a quality level that is not easily achievable.

(Carl Zeiss: Oberkochen, Germany) -- Carl Zeiss presents CALIGO, the new measuring software specially developed for car-body parts and free-form surfaces.

(CRC Press: Boca Raton, FL) -- Filling a gap in current Bayesian theory, Murray Aitkin’s 

(Spectronics Corp.: Westbury, NY) -- The Spectroline FC-150 ultrahigh intensity UV inspection lamp has a built-in fan that reduces operating temperatures and prevents the lamp from becoming

On the evening of April 14, I boarded a plane to London, where I was scheduled to teach a series of continuous improvement classes.

The Toyota Production System and U.S. health care improvement share a long history. What lessons can health care leaders learn from Toyota’s recent production troubles?

I challenge myself each day to hear something different. Sometimes this is about education, liberals, conservatives, tree-huggers, or many other opinions and topics that counter my perspective.