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Product News: Software Helps States Cut Costs, Time to Report Data Publicly

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(AHRQ: Rockville, Maryland) -- The Department of Health & Human Services’ (HHS) Agency for Healthcare Research and Quality (AHRQ) recently unveiled MONAHRQ—My Own Network Powered by AHRQ—a free, Microsoft Windows-based software application that significantly reduces the cost and time a state

Adult Behavior

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Adult Behavior

HR lessons from Galarraga's imperfect game…

When to Abandon the Excel Spreadsheet for an HRIS

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When to Abandon the Excel Spreadsheet for an HRIS

Are you ready for a Human Resources Information System?

Superstar Talent: Can't Live With or Without Them

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Superstar Talent: Can't Live With or Without Them

Here is how to tell the Geniuses from the Prima Donnas…

Meritocracy Part 1--World Cup Fever

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Meritocracy Part 1--World Cup Fever

What soccer can teach us about performance management

Social Collaboration In the Enterprise: The Heart--And Goal---of Community Is "Collaborating People", Not Collaboration Tools

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Social Collaboration In the Enterprise: The Heart--And Goal---of Community Is "Collaborating People", Not Collaboration Tools

Focus on People Not Technology For Enterprise 2.0...

Delighting Call Center Customers and Turning a Profit With Dru Phelps

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Delighting Call Center Customers and Turning a Profit With Dru Phelps

Call Center Week Judge Talks Customer Happiness and Profits...

Book: Lean Health Care to Cure U.S. Health Care Delivery Waste, Errors

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(LEI: Cambridge, MA) -- Despite expensive increases in the cost of U.S. health care, Americans too often get mediocre results—or worse. National studies show that 15 million incidents of medical harm—e.g., drug errors, wrong-side surgeries, or infections—occur in the United States annually.

Use Innovation Tools to Make Transactional Lean Improvements

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Value stream or other lean analysis helps identify the main obstacles to  flow in a process.

Study: For the First Time, U.S. Autos Beat Imports in Initial Quality

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(J.D. Power and Associates: Westlake Village, CA) -- Domestic auto brands, as a whole, have demonstrated higher initial quality than import brands for the first time, according to J.D. Power and Associates’ recently released 2010 U.S. Initial Quality Study (IQS).

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