(ACSI: Ann Arbor, MI) -- Portals and search engines lead all e-business categories, according to an American Customer Satisfaction Index (ACSI) survey. An overall score of 77 for these sites represents a decline of 7 percent from a year ago.

These days when the economy is uncertain, smaller organizations worry about survival while many larger, well-established organizations sit smugly, thinking they don’t really have much to worry about.

(Mireaux Management Solutions: Houston) – Mireaux Management Solutions is offering a quality management system (QMS) internal auditor course for three days, Sept. 22–24, at the Le Mistral Conference Center in Houston.

(SPC Press: Knoxville, TN) -- On July 12, SPC Press released the third edition of the classic SPC textbook, Understanding Statistical Process Control

Economies shift in response to changes in financial power, and these changes will always affect our world.

Often when I write articles or have a speaking engagement, I like to polarize things into black and white. Almost every time I do this, I’m challenged about the audacity of the approach.

Ben Margugilio wrote a nice article for Quality Digest Daily outlining how failure mode and effects analysis (FMEA) and what might be called just good practices could have prevented the Gulf oil spill.

(Camstar: Charlotte, NC) -- Camstar Systems Inc., a leading provider of enterprise solutions to advance product quality, announced that it has released SolarSuite 4.5 for general availability.

(Plex Systems Inc.: Auburn Hills, MI) -- Plex Systems Inc., provider of enterprise resource planning (ERP) software for manufacturers, has announced availability of live demonstrations of Plex online’s comprehensive ERP solution for motor vehicle suppliers and manufacturers on Tuesday, Aug.

(Delcam: Birmingham, UK) -- Delcam has launched the 2010 R2 version of its PowerINSPECT inspection software.