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ACSI: Higher Satisfaction with PCs, Appliances, Electronics

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(ACSI: Ann Arbor, MI) -- Customer satisfaction has improved for major household appliances and is at or near all-time highs for personal computers and big-ticket consumer electronics such as televisions, according to a report released by the American Customer Satisfaction Index (ACSI).

Product News: Buyer’s Guide for DIY Visual Controls

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(Visual Workplace Inc.: Byron Center, MI) -- Visual Workplace Inc. has a new buyer’s guide available for do-it-yourself visual controls.

Company News: Bluespring Expands Rapid Process-Assessment Service

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(Bluespring: Cincinnati) -- Bluespring Software, a leading provider of business process innovation (BPI) technology and solutions, has announced that it will expand its Rapid Process Assessment (RPA) service.

Product News: Smallest Strain Sensor with Highest Resolution

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(Baumer: Southington, CT) -- With the DSRT strain sensor, Baumer offers a sensor for indirect force measurement that can be used in the packaging industry, engineering, wind energy plants, and many other industrial applications.

Product News: Hand-Held ID Reader for Factory Floor

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(Cognex Corp.: Natick, MA) -- Cognex has announced its next-generation DataMan hand-held industrial ID scanner, the DataMan 8000 Series.

Product News: Advanced Microscope Ring Light

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(Aven: Ann Arbor, MI) -- A high-intensity microscope ring light featuring 72 LED lights and adjustable illumination for any specimen or application has been released by Aven Inc. All electronics are part of the compact, self-contained MC90/50 model design.

Product News: Blister Pack Tester Replaces Methylene Blue Dye Method

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(nuvoTrace: Las Vegas) -- nuvoTrace, a small business entity, has introduced innovative technology to safely and quickly test packages for leak tightness—down to 7 micron channels.

Developing a Personal Action Plan

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An action plan is a plan to put a particular objective into action. Action plans can apply to goals you have for yourself (or your call center staff) or they can be aimed toward other areas of your personal or professional development. They outline  a feasible, logical scheme for following through with your intentions. In this article, you'll become aware of a simple way to develop a noteworthy action plan.

Four Keys to Setting Effective Goals

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Goals give us the inspiration to go above and beyond—to transcend former accomplishments and to feel the satisfaction of constant success and improvement, whether it be personal or professional. For a goal to be effective and sensible, though, it should be more than just a wish or a hopeful intention. This article will help you to develop goals that meet four criteria.

Three Studies Rank Quality of U.S. Hospital Care and Patient Satisfaction

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(The Delta Group: Greenville, SC) -- CareChex, a division of The Delta Group specializing in rating the quality of hospital and physician care, has released three new studies that reveal broad disparities between the quality of U.S.

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