(ACSI: Ann Arbor, MI) -- Customer satisfaction rises for hospital services and electric and natural gas utilities, according to a recent report released by the American Customer Satisfaction Index (ACSI).

(ABTech: Swansey, NH) -- ABTech Inc., a precision air-bearing metrology gauge manufacturer has introduced the air bearing-based μicroForm Gage model μFG150.

(CSA Group: Toronto) -- To speed entry for solar panel manufacturers into the North American and international markets, a new a photovoltaic (PV) certification test company, CFV Solar Test Laboratory, has opened in Albuquerque, New Mexico, of

(AIAG: Southfield, MI) -- The Automotive Industry Action Group (AIAG), a nonprofit, member-supported organization that works with a wide range of manufacturing companies and service providers to help them operate at peak performance, announced the release of “Supply Chain Data Network Connectivit

(Tooling U: Cleveland) -- To meet the needs of manufacturers who are increasingly using nontraditional materials in their manufacturing process, Tooling U announces a new web-based composites training program.

(SAE: Warrendale, PA) -- Readers and editors of SAE International’s Automotive Engineering International (AEI) magazine have selected the 2011 Chevrolet Volt as the “Best Engineered Vehicle of 2011.” The announcement was made during the S

Back in 1986 I documented a list of 13 fundamental truths that applied to all organizations. I ran across these statements recently when I was looking for some comments made by a past IBM president that I wanted to use in a new book I am writing.

Leaders and managers are faced with difficult decisions every day. Even process-level decisions must be made with the firm’s overall strategy in mind.

My March 30, 2011 article ended with wisdom from Yogi Berra as a warning to the quality profession.

(ASQ: Milwaukee) -- The International Association for Continuing Education and Training (IACET) has awarded the American Society for Quality (ASQ)—the world’s largest network of quality resources and experts—the prestigi