Customer Advocacy Behavior Measurement: Part 2
There is a strong recognition that customer service is especially important in the branded experience. Service is one of the few times that companies will personally interact with their customers.
Kaltman Creations Adds RF Sensitive Product Division
(Kaltman Creations: Suwanee, GA) -- Kaltman Creation LLC will now be offering a new line of products with the name RF Sensitive Solutions (www.RFSensitiveSolutions.com).
Japan Improves While Detroit Stalls
(ACSI: Ann Arbor) -- A customer satisfaction resurgence for international car makers puts Detroit’s fledgling recovery in jeopardy, according to a report released today by the American Customer Satisfaction Index (ACSI). The report covers customer satisfaction with an array of nameplates offe
Triaxial IEPE Piezoelectric Accelerometer with Center-Hole Mounting
(Kistler: Novi, MI) -- Kistler, a worldwide supplier of precision sensors, systems, and instrumentation for the dynamic measurement of pressure, force, torque, and acceleration, has introduced the Type 8781A50, a PiezoStar (IEPE-type) piezoelectric accelerometer with center-hole mounting.
Reverse Engineering Key Impeller at Hydroelectric Plant
Engineers from NVision Inc., using the company's HandHeld scanner, were able to quickly reverse engineer a large impeller for a major hydroelectric facility, sparing the facility what would have been an extended shutdown had they needed to produce a replacement impel
Patient Safety Executive Development Program
(IHI: Cambridge, MA) -- Now that the harm, cost, and prevalence of medical errors and defects in health care are getting the attention they deserve, improving patient safety and reliability has become a top priority in health care.
Customer Advocacy Behavior Measurement, Part 1
The word “advocate” has French and Latin origins. It has multiple applications, including legal, political, social care, and marketplace.
Injection Molding Sensor Measures Cavity Pressure and Contact Temperature
(Kistler: Novi, MI) -- Kistler, a worldwide supplier of precision sensors, systems and instrumentation for the dynamic measurement of pressure, force, torque, and acceleration, has introduced the Type 6190, a high-precision transducer designed to offer combined measurements o
How to Improve the Quality of U.S. Education
It seems that you can't pick up a newspaper today (yes, I still get one) without reading a story about the sorry state of education in the United States. Why has the quality of our educational system slipped? Why can't Johnny read?
Are You a Quality Punk?
In the mid 1970s to mid 1980s the Punk movement was an intensely bright burning star that fizzled out just as quickly as it came in. As I understand it, the Punk movement was the antidote to the excessive color and pageantry of the Glam Rock scene.
