(Jossey-Bass: San Francisco) -- Planned serendipity is not an abstract, magical notion. It’s a practical skill.

(Battenberg: Marburg, Germany) -- Manufacturing products of consistently high quality at every production site throughout the world is an ideal to which all OEMs aspire, but in practice, there tends to be major regional differences in quality.

I couldn’t wait to get to the Guinness brewery after landing in Dublin.

There are three fundamentally different systems for eliciting collective intelligence in a large organization: the triangle, the box, or the circle.

Last year I wrote a column titled “My Toyota Dilemma,” what I considered a nice little story about how I, an avid fan of the Toyota quality principles, didn’t actually own a Toyota,

(Kistler: Amherst, NY) -- Kistler, a manufacturer and worldwide supplier of precision sensors, accelerometers and associated electronics, and analysis software for the dynamic measurement of pressure, force, torque, and acceleration, has announced the availability of its piezoelectric acceleromet

(Quality Digest: Chico, CA) -- Juran Institute has announced that CEO Joseph A. De Feo has been inducted into the 2012 Connecticut Business Hall of Fame.

(Jossey-Bass: San Francisco) -- Written to help readers understand the reasons why leaders and teams get along—or don’t—when they communicate in a group, Reading the Room<

Although the many logistical aspects of product assembly make the welding stage of manufacturing inherently challenging, assembling products in high-mix environments is particularly demanding, since several different product models are processed every day.

Story update 5/31/2012: Joel Smith and his wife Silvana are the proud parents of a new baby girl, Juliana Garcia Smith, born May 23, 2012.