When investigating a statistical process control (SPC) system, it can be difficult to build a business case for it.

The Cold War may be over, but apparently spying is still a growth industry. The latest spy-craft news comes from the seemingly staid Food and Drug Administration (FDA), which appears to have more George Smiley and John le Carré types than we’d ever imagined.

You can hire the right employees for your business, but if your managers don’t manage them well, those capable employees may wind up messing up rather than stepping up.

(McGraw-Hill: New York) -- When was the last time you were in a meeting and every participant was in the room? How many people do you know who work from remote sites? How many emails did you receive and send at work today?

(Predictive Solutions: Pittsburgh) -- Predictive Solutions’ version 1.1 of its SafetyNet app, used to upload safety data to its workplace safety software, is now available for download from th

(NIST: Gaithersburg, MD) -- A New York Times editorial, “A Formula for Cutting Health Costs,” highlights the 2011 Malcolm Baldrige National Quality

(NIST: Gaithersburg, MD) -- What can you learn for your organization from the evaluation of a fictional health care organization conducted by an actual team of Baldrige examiners this year?

(ANSI: New York) -- On June 15, 2012, the European Commission released a document detailing frequently asked questions (FAQs) concerning the European Union’s Directive 2001/65/EU—“Restrictions on haza

(Thomson Reuters: New York) -- Thomson Reuters has published the latest version of ONESOURCE Transfer Pricing, the first comprehensive software and content suite to address the entire transfer pricing workflow within a corporation.

(Productivity Press: Boca Raton, FL) -- Why is it that some improvement efforts succeed while others fail despite robust change management programs and the often do-or-die pressure to improve? Quite simply, there are three elements that separate those that succeed from those that fail.