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<em>Gemba Kaizen, Second Edition</em>

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Written by Masaaki Imai, the renowned quality management expert who introduced the concept of kaizen to the English-speaking world, this innovative guide is filled with hundreds of international gemba kaizen success stories and examples from a wide

Eight Ways to Be a Better Customer

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You start your morning running late and sprint into your local coffee shop for your morning cup of joe. As you breathlessly place your order, you notice the barista doesn’t smile at you. She utters a flat, “Here you go” as she hands you the steaming cup.

Panel Discussion on the Future of Lean Six Sigma

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(MoreSteam: Columbus, OH) -- On Wed., June 20, 2012, MoreSteam.com, a global provider of online lean Six Sigma training and blended learning technology, will sponsor the Houston Lean Six Sigma Professionals (HLSSP) first round-table discussion event from 5:30 p.m. to 7 p.m.

Speedo Uses ANSYS to Develop Fastskin Racing System

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Competitive swimmers this summer can streamline performance thanks to Speedo’s revolutionary Fastskin Racing System, which was designed using engineering simulation software developed by ANSYS.

A2LA Offers ISO 15189 Medical Laboratory Accreditation Class

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(A2LA: Frederick, MD) -- The American Association for Laboratory Accreditation (A2LA) is offering a course titled, “ISO 15189 and Accreditation” on Sept. 24–25, 2012, at the Sheraton Dallas Hotel.

Manufacturing Technology Orders Up 10.2% in April

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(AMT: McLean, VA) -- April U.S. manufacturing technology orders totaled $410.42 million, according to The Association for Manufacturing Technology (AMT). This total, as reported by companies participating in the U.S.

ISPE and FDA Discussed Strengthening Safety at Joint CGMP Conference

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(ISPE: Tampa, FL) -- The International Society for Pharmaceutical Engineering (ISPE) just concluded its two-day current good manufacturing practices (CGMP) conference, which was co-sponsored by the U.S. Food and Drug Administration (FDA).

A Contemporary Version of W. Edwards Deming’s <em>Out of the Crisis</em>

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(Productivity Press: Boca Raton, FL) -- Out of the Present Crisis: Rediscovering Improvement in the New Economy, by Terence T.

Take a Hologram to Lunch

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Right, let me get this straight. The uncomfortable process of air travel, bad enough with its crowding, overpriced food, and seating melees, will soon be intensified by a new airport humiliation: asking a hologram for help.

SGS Launches Client-Focused PREP+ Program

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(SGS: Rutherford, NJ) -- SGS North America has launched the PREP+ Program, which supports SGS clients through the precertification, certification, and post-certification processes for any standard that SGS is accredited to.

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