Admit it; if you follow the National Football League (NFL), both of the following statements are likely true: When talking about the preseason with friends, you say that the preseason doesn’t matter and doesn’t mean anything for the regular season, so you’re

I want you to see your customers in a (lucrative) new light. The old paradigm works like this: Your company produces goods and services that help customers get a job done. In return, the customers pay you money.

I’m back, writing about another Toyota dilemma of mine.

(Hexagon: North Kingstown, RI) -- Hexagon Metrology has released the new Brown & Sharpe TWIN-CAL IP67 calipers with an innovative built-in output connection, which are on display this week at Hexagon Metrology’s booth E-5202 at IMTS 2012, Sept. 10–15, at McCormick Place in Chicago.

Joseph M. Juran was a seminal 20th-century figure in the field of quality; his many contributions broadened the field from its original, narrow, and statistically-based focus.

Our Northeast Region Shingo Conference, held Sept.

Sometimes the chain of measurement traceability—the unbroken series of links between a calibrated instrument and the official NIST standard—can get pretty long.

My title this month is a funny metaphor for a common opinion I saw written on a bathroom wall. The gist of the graffiti was that the first mouse must die springing the trap before the second one gets the prize.