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Oversee Operational Metrics and Activities in Real Time

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(NICE: Ra'Anana, Israel) -- NICE Systems has announced the industry’s first mobile workforce optimization suite, which enables customer service managers and employees access to operational and personal data at any time, from anywhere

Newport Acquires Vistek’s Vibration Isolation Product Line

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(Newport Corp: Irvine, CA) -- Newport Corp., a global leader in lasers and photonics solutions that make, manage, and measure light, has acquired the products and technology of Vistek, a Tempe, Arizona-based manufacturer of advanced vibration isolation solutions.

Dynolab Test Cell Control System Showcased at Automotive Testing Expo 2012

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(SAKOR: Atlanta) -- SAKOR Technologies, a recognized leader in high-performance dynamometer systems, will be exhibiting at the North American Automotive Testing Expo 2012 from October 23–25, 2012, at the Suburban Collection Showplace

Mental <em>Muri</em> Migraine

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It’s funny, but when a bunch of lean thinkers gets together, they tend to be on the lookout for small improvements. Cumulatively these little issues give us headaches, and regrettably sometimes have far more serious consequences.

Mobile Devices and the Expanded Capacity of Data Collection

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Like many things in the manufacturing world, the definition of “mobile data collection” depends on the company, environment, collection type, required functionality, and myriad variables.

Six Sigma and More

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It may seem dangerous to ask questions, especially in an environment that is hostile to change. The heart of improvement often lies in listening to many viewpoints in order to involve people affected by the outcome.

Steinbichler to Showcase Optical Tracking System at EUROMOLD 2012

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(Steinbichler: Plymouth, MI) -- Steinbichler, developer, manufacturer, and marketer of optical measuring and sensor technology, will present its new, handheld laser scanner T-SCAN CS as well as the optical tracker T-TRACK CS in hall 8, stand L68, at EuroMold, Nov.

Three Challenges Facing the Electronics Industry

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The electronics industry, perhaps more than any other, truly demonstrates the axiom that change is the only constant. Whether it’s smart phones, medical devices, tablets, computers, or other consumer electronics, the one regular occurrence is change.

Can You <em>Really</em> Overhaul a Nation’s Customer Service Culture?

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In a harsh global economy, great service is the price of admission. Companies whose cultures aren’t built around the ability and the willingness—no, the eagerness—to delight the customer won’t survive. You know this.

Four Data Processes, Eight Questions, Part 2

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Human perception of variation and how we execute the methods of four data processes—measurement, collection, analysis, and interpretation—were discussed in part

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