At the heart of the Toyota Way are two pillars, continuous improvement and respect for people. These are supported by five values: challenge, improvement (kaizen), seeing for yourself (genchi genbutsu), respect, and teamwork.

In our world of excess everything, savvy innovators realize that less is actually best. They know that delivering a memorable and meaningful experience hinges on user engagement, which is best achieved through a subtractive approach.

Outsourced solutions are some of the simplest for the business improvement analyst and the biggest nightmares for the process improvement analyst.

Bob was an outside salesman in from the field for a sales meeting at the plant. We asked him to stop by to participate with a problem-solving team assigned to one of his customers, ABC Co.

If you’ve answered the question above with, “Absolutely yes, I am a very humble leader,” you probably are not.

The National Physical Laboratory (NPL), part of the United Kingdom’s National Measurement Office, has developed a new range of 3D standards for verifying freeform coordinate measurement machines (CMMs).

American management has a long-established industrialized mindset in service industries. The trend started in post-WWII when the problem being solved in manufacturing was how to quickly provide products to a world that could only turn to the United States.

Acting U.S. Commerce Secretary Rebecca Blank has named four organizations as recipients of the 2012 Malcolm Baldrige National Quality Award, the nation’s highest honor for performance excellence through innovation, improvement, and visionary leadership.

Cédric Touchette, holder of the Guinness record for fastest speed on a gravity-powered street luge (157.41 kmh/97.81 mph) decided to take up a new challenge: pass the symbolic mark of 100 mph, with no engine.