How to Manage Connected Cycles of Service
“We have 50,000 moments of truth every day.”
—Jan Carlzon, CEO, Scandinavian Airways (SAS), 1989
The Principles and Applications of Pneumatic Gauging, Part 3
Editor’s note: This is the third in a three-part series on air gauging. Engineer and inventor Michele Dechape has updated the seminal work on the subject by V. R. Burrows.
China’s Bitter Medicine for Foreign Drug Companies
The Chinese government’s actions against foreign drug makers emerged like a late-summer Beijing storm: heavy drops slapping slowly at first, then all at once becoming a disorienting deluge, pounding down in every direction.
