I just got through looking at an expensive 186-page quarterly summary of (alleged) customer satisfaction data for a hospital. My head was spinning by page 28.

We’ve all undoubtedly had the notion of respect for people drilled into our heads. Of course, it’s easy to speak about such a principle. Much harder to live it. In any event, let me humbly add another recipient of our deserved respect: Process.

(HEIDENHAIN: Schaumburg, IL) -- Industrial applications that create many parts require fast and efficient quality checking stations. This means that maintaining accurate and correct measuring processes during the highest level of throughput is critical.

In our earliest days of schooling, our parents got report cards that reported things like “gets along well with others.” Then, somewhere between third and sixth grade, we were instructed to do the opposite.