(ASPEX: Pittsburgh, Pennsylvania) -- Following the U.S. Food and Drug Administration’s recent decision to join European and Australian authorities in the inspection of overseas drug manufacturing facilities, the pharmaceutical industry is re-examining its approach to quality control.

In the Six Sigma world, we give a lot of lip service to the importance of the customer; we even have an official name for it—voice of the customer, or VOC.

(The Joint Commission: Oakbrook Terrace, Illinois) -- The Joint Commission’s revised standards, rationales, and elements of performance for 2009 are now available online.

Poor records and poor management of good records can trigger needless costs, penalties, and public

There’s an amazing amount of information available about what uncertainty is and how to specify it. If I understood it completely, I would become a consultant and stop writing this column.