A large part of developing a rapport with customers is to offer a conversational tone that is warm and inviting. This can sometimes be achieved by paying close attention to the little things a customer might say.

People can make plenty of mistakes when launching a lean enterprise transformation. Interestingly, many of these mistakes are similar if not identical to those made by entrepreneurs when starting a business.

(ASQ LI Section 303: Jericho, NY) -- The annual quality conference of the Long Island chapter of the American Society for Quality (ASQ) is being held at Gleeson Hall on the Farmingdale State College

(Olympus: Hamburg, Germany) — Olympus has introduced advanced laser sharing and dual-port SIM scanning capabilities to its

I come across countless articles, columns, and blogs about poor customer service daily. People can present their frustration and pitiful experiences in the most creative, peculiar, hilarious, and shocking ways.

(ANSI: New York) -- Counterfeit merchandise has led to numerous risks for consumers worldwide, from significant health and safety concerns over counterfeit life-saving drugs, to flammable electrical devices, to tremendous financial loss for U.S. businesses, government, and individuals.

(Center for the Advancement of Engineering Education: Seattle) -- The U.S. higher education system is widely regarded as one of the world’s largest and most flexible. Despite this advantage, the country could be outpaced by others in producing innovative scientists and engineers.

(NIST: Gaithersburg, MD) -- The National Institute of Standards and Technology (NIST) has awarded a total of $50 million in grants to five institutions to support the construction of new scientific research facilities that will explore topics ranging from nanometer-scale electronics and “green”