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Quality Management Systems Are Not for Renegades

Quality requires structure.

Steve Arbogast
Tue, 10/20/2009 - 14:53
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A quality management system is a framework of processes and procedures that are used to ensure that an organization can fulfill all tasks required to achieve its goals, strategies, and objectives.

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The majority of businesses around the world have some sort of well-defined quality management system (QMS). The intent of most businesses with structured QMS is to ensure  that employees are following a formal approach to doing the work of the business, and that the organization knows how to manage change and achieve continual improvement. A typical quality management system may contain:

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Comments

Submitted by mlwbs on Thu, 10/22/2009 - 05:30

Myers-Briggs Assessments

It has long seemed to me that we tend to react to quality systems in accordance with how we show up in a Myers-Briggs personality analysis (in which I am far from an expert). Some personality types will tend to fit naturally with a quality system approach, while for others it will be troublesome. I know that this kind of analysis only tells us what we are naturally comfortable with, and not what we are capable of, but it seems to me that those of us for whom this comes naturally need to find ways to make quality systems more worth the effort for those to whom it does not come naturally. This is not to say I have this fully thought out and ready for action -- more like just an idea.

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