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Company News: TrackWise Software Chosen to Optimize Customer Complaint Handling

Ascent Healthcare Solutions Inc. wants to ensure effective management of customer complaints and CAPA.

Sparta Systems Inc.
Wed, 09/30/2009 - 13:17
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(Sparta Systems: Holmdel, NJ) -- Sparta Systems Inc., the maker of TrackWise software and the market leader in enterprise quality and compliance solutions, announces that Ascent Healthcare Solutions Inc., a Phoenix-based leader in delivering health care resource sustainability, has selected its TrackWise Enterprise Quality Management System (EQMS) to streamline organizational quality practices and improve compliance with industry regulations. Ascent will deploy TrackWise software specifically to manage key quality processes, including customer complaints and corrective and preventive actions (CAPAs).

Previously, Ascent had relied on a paper-based model to track and report on all incoming customer complaints. Upon implementation of Sparta Systems’ TrackWise solution, Ascent expects timelier and more accurate reporting of complaints in compliance with industry standards, as well as greater control of other global manufacturing processes. Once deployed, the company plans to extend its use of TrackWise software to manage additional aspects of the quality operation, including training, audits, and document control.

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