(SWPP: Nashville, Tennessee) -- The Society of Workforce Planning Professionals and The Call Center School are pleased to announce the formation of the Quality Assurance & Training Connection (QATC) as an association and resource for those in the call center industry responsible for quality monitoring and training activities. The association opened for membership on January 1, 2008.

“The mission of QATC is to facilitate networking and education among these individuals, and we plan to fulfill that mission through the association’s activities and website,” says Vicki Herrell, executive director of QATC.

“Over the past five years, the Society of Workforce Planning Professionals (SWPP) has grown from a start-up organization to a thriving association with over 1,000 members around the world,” Herrell adds. “Workforce managers from all industries can come together through SWPP to learn and network, regardless of the size of operation or software package they use.”

QATC offers its members a tip of the week, a quarterly newsletter, one free web seminar per year from The Call Center School, and an annual conference devoted to quality assurance and training issues. The QATC website includes online forums, articles, a job posting board, and industry news.

Charter membership in QATC is available through March 31, 2008.

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