(Productivity Press: New York) -- In The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments, authors Karen Martin and Mike Osterling provide a practical how-to guide for planning and executing kaizen events in office and administrative settings, and conducting post-event follow-ups to sustain the changes made.

Geared to continuous improvement professionals and leaders within the office and administrative areas of manufacturing, the service sector, and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results while building a motivated workforce and laying the foundation for continuous improvement.

The workbook:

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