When you are responsible for routine, yet critical operations of your business, you want the best
possible outcome every time. For example, if you are responsible for shipping products to customers, you want to ensure that each order is handled promptly with the correct shipping method. That way, customers are happy and you’re working most efficiently.

The best way to make sure this happens is by describing shipping as a process: a series of steps that are carried out the same way each time. Once you see the whole process, it’s easy to identify ways that it can be improved. The most effective way to document a process is to create a process map (or flowchart). Read more to see how.