A missed birthday. A forgotten anniversary. A milestone that goes unnoticed. These small slights from a manager may seem like no big deal, but new research from Wharton reveals that even the mildest mistreatment at work can affect more than just employee morale.
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The study found that when managers at a national retail chain failed to deliver birthday greetings on time, it resulted in a 50% increase in absenteeism and a reduction of more than two working hours per month. The lost productivity was a form of revenge, with slighted employees taking more paid sick time, arriving late, leaving early, and taking longer breaks.
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