(Fexa: Jersey City, NJ) -- Fexa, a flexible and AI-forward facilities and HVAC/R management platform, has launched FexaAI, an embedded intelligence layer designed to help multisite operators reduce downtime, cut vendor rework, and manage smarter at scale. Purpose-built for operators in retail, grocery, and restaurant industries, FexaAI transforms work-order creation with natural language, ensuring cleaner tickets, faster fixes, and measurable cost savings.

The announcement follows Fexa’s Executive AI Forum in New York, where senior executives from leading brands gathered to separate AI hype from reality and explore practical applications already improving outcomes in facilities management. The event underscored Fexa’s role as an AI leader, and its commitment to innovation grounded in real-world results.

Faith Espinoza, director of facilities for Industrious, says, “This event focused on real, actionable use cases, not theory, and the candid peer exchanges made it even more valuable. I’m leaving with big ideas on how to elevate facilities from a ‘cost center’ to a true business driver.”

Fexa customer Endri Gina, director of global real estate, development, and facilities for Gopuff, says, “The NYC Executive Forum was unlike anything else I’ve attended. Fexa’s AI leadership was front and center, and there were so many smart voices in one room. We were all working together to redefine what facilities can deliver for the business.”

The sidekick facilities teams desperately needed

Facilities teams today are stretched thin. Vendor performance varies, costs are rising, and legacy CMMS platforms still rely on manual, error-prone processes. FexaAI addresses these challenges by embedding AI directly into the workflows that matter most.

Brian Diehl, project manager of maintenance, real estate, and construction for Bath and Body Works, says, “We’re excited to be among the first to go live with the FexaAI Work Order Agent to simplify processes for our store teams and give our facilities managers valuable time back. The zero-training, natural language interface makes adoption seamless, while the built-in intelligence reduces the back-and-forth of triaging tickets. It’s an ideal solution for cutting downtime, reducing rework, and helping both our field and corporate teams focus on higher-value work.”

Launching with the FexaAI Work Order Agent, teams can submit issues in plain English. The system automatically prompts for missing details, applies location-specific context, and routes each ticket to the right vendor the first time. The result: fewer callbacks, less downtime, zero training required, and store teams that are actually happy to use it.

Unlike bolt-on dashboards or experimental AI pilots, FexaAI is now embedded into a powerful, agile workflow engine for multisite companies. The platform also protects all data, aligning with enterprise privacy and security requirements. Designed for operators with hundreds or thousands of locations, FexaAI delivers ROI at scale without additional tools or training.

“AI can’t turn a wrench, but it will make facilities managers 10 times more productive over the next five years by cutting out the busy work to make space for strategic projects that reduce costs, improve store experience, and increase uptime,” says Kurt Smith, Fexa CEO. “With FexaAI, we’re embedding AI directly into the only flexible CMMS that the world’s leading multisite facilities teams already trust. This isn’t about chasing buzzwords. It’s about solving the real problems our customers face every day.”

Practical today, vision for tomorrow

The launch of FexaAI represents the start of a broader commitment to integrate AI where it matters most. Future capabilities will expand into agents that proactively surface issues and AI-driven insights, but only in ways that drive measurable outcomes for operators.

“This is just the beginning,” says Smith. “The vision of Fexa from the beginning was to automate as much of the work-order process as possible. Now with AI the possibilities are extraordinary. Our work order agent is a great example of our focus on practical innovation that helps facilities teams keep their stores running at their best.”

FexaAI is now live with select enterprise customers, and available for demo with new CMMS prospects. Learn more here.